Last Updated: 18/03/2025

1. Introduction
Tengai Solutions (Private) Limited (“we,” “us,” or “our”) operates the Tengai POS system, accessible via [tengaipos.com](https://tengaipos.com), the Mobile App, and Web App (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal and business data. By using Tengai POS, you (“User” or “you*”) consent to the practices described herein.

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2. Data We Collect
2.1 Account Registration Data
To create an account, you provide:
– Personal Information: Email address, password, and contact name.
– Business Information: Company name, VAT number, physical address, phone number, and tax-related details.

2.2 Transactional Data
– Sales records, product/service details, customer information (e.g., names, contact details), and payment data processed through Tengai POS.

2.3 Technical and Usage Data
– Device Information: IP address, device type, operating system, and browser type.
– Usage Data: Login times, features accessed, sync frequency, and error logs.
– Firebase Data: Data synced to Firebase (Google’s cloud service), including transactional and business information.

2.4 Payment Information
– If applicable, subscription payment details (e.g., credit card information) processed via third-party payment gateways. We do not store full payment card details.

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3. How We Use Your Data
We use your data to:
– Provide, maintain, and improve Tengai POS.
– Sync data between the Mobile App and Firebase.
– Generate tax reports, invoices, and compliance documentation.
– Communicate service updates, security alerts, and support responses.
– Analyze aggregated, anonymized usage trends to enhance functionality.

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4. Legal Basis for Processing (GDPR Compliance)
If you are in the European Economic Area (EEA), we process your data based on:
– *Contractual Necessity*: To fulfill our obligations under these Terms.
– Legal Compliance: For tax, VAT, and regulatory reporting.
– Legitimate Interests: Service improvements and fraud prevention.

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5. Data Sharing and Disclosure
5.1 Third-Party Service Providers
We share data with:
– Firebase (Google LLC): For cloud storage and syncing. Review Firebase’s [Privacy Policy](https://firebase.google.com/support/privacy).
– Payment Processors: To manage subscriptions (if applicable).
– Support Tools: Customer service platforms (e.g., Zendesk).

5.2 Legal Obligations
We may disclose data to comply with:
– Government or tax authority requests.
– Court orders, legal proceedings, or fraud investigations.

5.3 Business Transfers
In mergers, acquisitions, or asset sales, user data may be transferred, subject to confidentiality agreements.

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6. Data Security
– Encryption: Data synced to Firebase is encrypted in transit (SSL/TLS) and at rest.
– Access Controls: Restricted access to sensitive data.
– User Responsibility: Safeguard your login credentials and device security.

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7. Data Retention
We retain your data:
– For as long as your account is active.
– After termination, for *30 days* (or as required by law) before deletion.
– Transactional records may be retained longer to meet tax/legal obligations.

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8. Your Rights
Depending on your jurisdiction, you may:
– *Access, Correct, or Delete* your data via the Service dashboard.
– *Request a Copy* of your data in a machine-readable format.
– *Withdraw Consent* for non-essential processing (e.g., marketing emails).
– *Lodge Complaints* with your local data protection authority (e.g., GDPR).

To exercise these rights, contact us at support@tengaipos.com

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9. International Data Transfers
Data may be transferred to and processed in countries outside your jurisdiction (e.g., Firebase servers in the U.S. or other countries). We ensure safeguards like GDPR-approved Standard Contractual Clauses (SCCs) for EEA users.

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10. Children’s Privacy
Tengai POS is not intended for users under *18*. We do not knowingly collect data from minors.

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11. Cookies and Tracking Technologies
– Mobile/Web App: We use session cookies for login functionality.
– Website: We may use analytics tools (e.g., Google Analytics) to monitor traffic.

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12. Changes to This Policy
We may update this Privacy Policy. Continued use of Tengai POS after updates constitutes acceptance. Significant changes will be notified via email or in-app alerts.

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13. Contact Us
For privacy-related questions or requests:
– Email: support@tengaipos.com
– Address: 5th Floor Construction House, Harare.

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By using Tengai POS, you acknowledge you have read and agree to this Privacy Policy.

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