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Terms & Conditions

Terms and Conditions for Tengai POS

Last Updated: 08 August 2026

These Terms and Conditions (“Terms”) govern your access to and use of Tengai POS, including our mobile applications, web application, website, fiscalisation services, and related products and services.

By creating an account or using Tengai POS, you agree to these Terms.

1. Definitions

In these Terms:

  • “Tengai POS”, “Service” refers to the Tengai POS software platform, including the Mobile App, Web App, Fiscalisation Platform, APIs and related services.
  • “Company”, “we”, “our”, “us” means Tengai Solutions (Private) Limited.
  • “User”, “you” means the individual or business using Tengai POS.
  • “Business Data” means products, inventory, customers, suppliers, sales, purchases, reports, employees, fiscalisation information and any other information entered into the Service.

2. Acceptance of Terms

By creating an account or using Tengai POS, you confirm that:

  • You are at least 18 years old or legally authorized to act on behalf of your business.
  • You agree to these Terms and our Privacy Policy.
  • You will use Tengai POS only in accordance with applicable laws.

If you do not agree with these Terms, you must not use the Service.

3. Account Registration

3.1 Account Creation

To use Tengai POS you must provide accurate information including:

  • Business name
  • Email address
  • Password
  • Contact details
  • Tax information where applicable

You agree to keep this information accurate and updated.

3.2 Account Security

You are responsible for:

  • Keeping your password confidential.
  • Protecting employee PINs and login credentials.
  • Managing access granted to staff members.
  • Removing access for former employees.

You are responsible for all activities performed through your account.

Notify us immediately if you suspect unauthorized access.

We may introduce additional authentication methods such as biometric login, two-factor authentication (2FA), OTP verification or other security measures.

4. License to Use

We grant you a limited, non-exclusive, non-transferable and revocable license to use Tengai POS solely for operating your own business.

You may not:

  • Reverse engineer the software.
  • Copy or redistribute the software.
  • Sell or sublicense the Service.
  • Attempt to bypass security mechanisms.
  • Use the Service for illegal activities.

5. Business Data

5.1 Ownership

You retain ownership of all Business Data you enter into Tengai POS.

You grant Tengai Solutions permission to store, process and transmit your Business Data only for the purpose of providing, securing and improving the Service.

5.2 Storage & Synchronisation

Business data may be stored locally on your device and synchronized with trusted third-party cloud infrastructure to enable backup, synchronization and access across supported devices.

Although we implement reasonable safeguards, no electronic storage or transmission method is completely secure.

5.3 Backups

You are responsible for regularly exporting or backing up important business information.

Except where required by law or resulting from our gross negligence or willful misconduct, Tengai Solutions is not responsible for data loss caused by:

  • device failure
  • internet outages
  • third-party service interruptions
  • user actions
  • circumstances beyond our reasonable control

5.4 Analytics

We may collect anonymized usage statistics to improve the Service.

No personally identifiable information is sold.

For more information, see our Privacy Policy.

6. Fiscalisation Services

Where you use Tengai POS fiscalisation features, you acknowledge that:

  • You are responsible for providing accurate taxpayer information.
  • You remain responsible for complying with all applicable tax laws.
  • Government systems, including ZIMRA, operate independently from Tengai POS.
  • We cannot guarantee uninterrupted availability of government APIs.
  • We are not responsible for delays or failures caused by government systems or third-party infrastructure.

Fiscalisation does not replace your legal obligations as a taxpayer.

7. Subscriptions & Payments

Certain features require an active subscription.

Subscription fees:

  • are payable in advance;
  • are generally non-refundable unless required by law;
  • may change with at least 30 days’ notice.

If your subscription expires, certain features may become unavailable until the subscription is renewed.

-We reserve the right to change our subscription plans, pricing, included features, usage limits, trial periods, promotional offers and licensing model at any time. Such changes will not affect an active paid subscription until its current billing period expires, unless otherwise required by law or agreed with the customer.

8. Account Reset, Deletion & Termination

8.1 Reset Business Data

The Reset Business Data feature is intended primarily for businesses evaluating Tengai POS.

When you choose to reset your business data:

  • all business information is permanently deleted immediately;
  • the deletion is initiated by you;
  • the deleted data cannot be recovered;
  • your account and subscription remain active.

You are responsible for exporting any data you wish to keep before performing a reset.

8.2 Delete Account

Only the Account Owner may permanently delete an account by confirming their password.

Deleting an account permanently removes:

  • business profile
  • products
  • inventory
  • customers
  • suppliers
  • sales
  • purchases
  • reports
  • fiscalisation information
  • staff accounts
  • permissions
  • subscription records
  • account settings

Deletion is immediate and irreversible.

Neither you nor Tengai Solutions will be able to recover deleted information.

8.3 Termination by You

You may stop using Tengai POS at any time.

If you do not use the Delete Account feature, you may request account closure by contacting support.

8.4 Termination by Us

We may suspend or terminate your account if you:

  • violate these Terms;
  • engage in fraudulent activity;
  • compromise the security of the Service;
  • misuse Tengai POS;
  • request account termination.

8.5 Data After Termination

Where an account has been deleted or terminated, Business Data may be permanently removed from our systems.

Deleted information cannot be restored.

9. Service Availability and Product Changes

We strive to provide a reliable and continuously improving Service. However, Tengai POS is provided on an “as available” basis, and uninterrupted access cannot be guaranteed.

The Service may occasionally be unavailable due to:

  • Scheduled maintenance;
  • Software updates;
  • Security improvements;
  • Emergency repairs;
  • Third-party infrastructure failures;
  • Internet or power outages; or
  • Other circumstances beyond our reasonable control.

We continuously develop and improve Tengai POS. As part of this process, we may, at our sole discretion:

  • introduce new features or services;
  • modify existing features;
  • improve or redesign functionality;
  • discontinue features or integrations;
  • suspend or remove parts of the Service.

While we welcome and carefully consider customer feedback, feature requests, suggestions and enhancement proposals do not create any obligation for Tengai Solutions (Private) Limited to develop, implement or release any particular feature, functionality or integration.

We reserve the sole right to determine the development priorities and future direction of Tengai POS.

Unless required by law, we are not obligated to consult users before making changes to the Service. Where reasonably practical, we will provide advance notice of significant changes that materially affect the normal use of the Service.

The introduction of new features, products or updates shall not create an obligation to continue supporting any specific feature indefinitely.

10. Acceptable Use

You agree not to:

  • commit fraud;
  • process unlawful transactions;
  • upload malicious software;
  • attempt unauthorized access;
  • interfere with Service availability;
  • overload our systems;
  • use Tengai POS in violation of applicable laws.

11. Intellectual Property

Tengai POS, Tengai Solutions, our trademarks, logos, software, graphics, documentation and related intellectual property remain the exclusive property of Tengai Solutions (Private) Limited.

Nothing in these Terms transfers ownership to you.

12. Privacy

Your use of Tengai POS is also governed by our Privacy Policy, which forms part of these Terms.

13. Third-Party Services

  • Tengai POS integrates with third-party providers including cloud hosting providers, payment gateways, messaging providers and government systems.
  • We are not responsible for services operated by third parties.
  • Your use of those services may also be subject to their own terms.

14. Disclaimers

Tengai POS is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we make no warranties regarding:

  • uninterrupted availability;
  • error-free operation;
  • compatibility with every device;
  • fitness for a particular purpose.

15. Limitation of Liability

To the maximum extent permitted by law, Tengai Solutions shall not be liable for indirect, incidental, special or consequential damages, including:

  • loss of profits;
  • loss of revenue;
  • loss of business;
  • loss of data;
  • business interruption,

except where liability cannot legally be excluded.

16. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • power failures;
  • internet outages;
  • cyber attacks;
  • acts of government;
  • natural disasters;
  • war;
  • strikes;
  • failures of third-party providers.

17. Changes to these Terms

  • We may update these Terms from time to time.
  • The updated version becomes effective when published.
    We may also modify the Service, introduce new features, discontinue existing features, or change functionality at our discretion. Such changes do not create any obligation to continue supporting any particular feature indefinitely.
  • Continued use of Tengai POS constitutes acceptance of the revised Terms.

18. Governing Law

  • These Terms are governed by the laws of the Republic of Zimbabwe.
  • Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

19. Contact Information

If you have questions regarding these Terms, please contact us:

Email: support@tengaipos.com

Website: https://tengaipos.com/contact

Acknowledgement

By creating an account or using Tengai POS, you acknowledge that you have read, understood and agree to these Terms and Conditions.

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