Refund Policy for Tengai POS
Last Updated: 01/01/2026
Tengai POS seeks to be fair to both users and the business in the handling of subscription fees. This policy outlines the scope of refund rights:
3.1 General Rule – Non-Refundable Fees
- All subscription fees are non-refundable once paid, except as expressly required by applicable law or as stated below.
- No refunds will be issued for partial periods, unused time, cancellations after a billing period begins, or dissatisfaction with the Service.
3.2 Limited Exceptions
We may consider refunds or credits only in the following limited situations:
- Duplicate Charges: If a user is accidentally billed more than once for the same period. Technical Errors on Us:
- If a proven system billing error caused an incorrect charge.
In such cases, Tengai POS may issue a refund or account credit at its sole discretion.
3.3 Cancellation Effects
- Canceling a subscription stops future renewals only.
- You may continue using the Service until the end of your current paid period, but no prorated refunds will be issued.
3.4 Requesting Refund Consideration
- To request review, email support@tengaipos.com with your account details and reason.
- We will respond within a reasonable timeframe.(Usually within 24-48hrs)
3.5 Chargebacks
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A chargeback without prior contact to resolve the issue may result in termination and potential liabilities for collection costs, as permitted by law.